Thank you for your purchase. We hope you are satisfied with your experience. However, if for any reason you are not completely happy, items may be returned for a full refund, store credit, or an exchange. Please review the details below.
RETURNS
All returns must be postmarked within sixty (60) days of the purchase date. Returned items must be in new or slightly used condition, with all original tags and labels attached.
RETURN PROCESS
To initiate a return, please contact customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once received, place the item securely in its original packaging and send your return to:
TheSoftLibrary LTD
Attn: Returns
RMA #
Bd Mohammed V Imm Yaacoubi, 3éme Étage N°06 – Oujda, Maroc
Email: [email protected]
WhatsApp: +212 664 154879
Note: Return shipping charges will be covered or reimbursed by us.
REFUNDS
After receiving and inspecting your return, we will process your refund or exchange within seven (7) days. Refunds may take 1–2 billing cycles to appear on your statement, depending on your payment provider. A confirmation email will be sent once your return is processed.
EXCEPTIONS
For defective or damaged products, please contact us using the details below to arrange an exchange or full refund.
QUESTIONS
For any questions regarding our return policy, contact:
📧 [email protected]
📱 +212 664 154879 (WhatsApp)
Last updated: April 19, 2025