Last updated: April 19, 2025
At Thesoftlibrary, we sell digital license keys for Microsoft products. As our products are intangible and delivered electronically, our refund policy is designed to ensure fairness while preventing misuse.
✅ Eligibility for Refunds
We offer refunds under the following conditions:
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The product key has not been activated or used.
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The refund request is made within 60 days of purchase.
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The issue relates to non-delivery, invalid key, or a technical error confirmed by our support team.
🔄 Non-Delivery of Product
If you did not receive the digital key due to an email issue, please:
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Check your Spam/Junk folder.
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Contact our Live Chat or email us at [email protected] within 30 days of your purchase.
Failure to contact us within this time frame may result in your refund request being declined.
⚠️ Defective or Invalid Keys
All product keys are tested and verified before being delivered. However, if a key does not work:
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Contact us with a screenshot of the error.
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Our Technical Support Team will investigate the issue.
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If the problem is confirmed, we will issue either a replacement key or a full refund, based on your choice.
We aim to resolve issues within 12 hours of receiving complete information.
🚫 Non-Refundable Conditions
Refunds will not be granted in the following situations:
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The key has already been activated or used.
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The issue is due to incompatibility with the user’s system or incorrect purchase.
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The request is made after the 60-day refund window.
🕓 Refund Processing Time
Once your refund is approved:
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It will be processed within 7 business days.
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Refunds typically appear on your account within 1–2 billing cycles, depending on your payment provider.
💬 Need Help?
For refund requests or questions, contact us at:
📧 Email: [email protected]
📱 WhatsApp: +212 664 154879